STEP ONE: You must first try to resolve the grievance informally by filling out Request for Interview, form 808.11. Go to step two if not satisfied with the results.
STEP TWO: Fill out form 808.03C and give it to the Compliance Officer if you want to file a formal grievance. You must file this form within 30 days from the date that the grieved action occurred or you have knowledge of the action. The Compliance Officer may decide to screen your grievance, ask your permission to try to resolve the grievance if it seems easy to resolve, or assign an investigator. Go to step three if the officer assigns an investigator. Otherwise, see below:
Screened: You will receive form 808.11 (Request for Interview) from the Compliance Officer if the officer screens your grievance. You can appeal a Compliance Officer's decision by writing (on form 808.03A) why the decision is incorrect and attaching your grievance to the form. Give the form to the Compliance Officer. This is the final step if you lose this appeal. Go to step three if you win this appeal.
Easily Resolved: You and the Compliance Officer must fill out form 808.03B if the grievance is resolved. Go to step three if the grievance is not resolved.
STEP THREE: You will receive a written decision from the Department concerning your grievance. You may appeal this decision by filling out form 808.03D and the "Prisoner Response" section on page 2 of form 808.03C. You must give this appeal to the Compliance Officer within 2 days. Go to step four.
STEP FOUR: You will receive another written decision from the Department. Follow the steps below if you do not agree with this decision.
Health Care Grievance
Malpractice Issue: You may only appeal the Department's decision to the Occupational Licensing Board if you believe the health care grievance is a malpractice issue. You must call the Occupational Licensing Board to find out how and when to do this. This is your final step.
All Other Grievances: You may appeal the Department's decision to the Grievance and Compliance Administrator by sending a letter to the Administrator. The Administrator will give you a written decision. This is your final step unless you believe that your grievance is an issue addressed in the Cleary Final Settlement Agreement.
Cleary Issue: If you do not agree with the Grievance and Compliance Administrator's decision, you may contact the Cleary attorney and bring your grievance before the court. This is your final step.